How It Works
Getting started with PointRN begins with a free introductory consultation. Tell us what you need help with, explore your support options, and understand the costs before deciding whether to move forward.
Getting Started With PointRN
Most people arrive mid-problem, not at a tidy starting point — a diagnosis nobody explained, a rushed discharge, a parent who is not managing at home. The first thing we do is slow it down and work out what is really being asked.
You stay in control throughout. See the FAQ or book a free consultation.
- Free Patient Advocacy Consultation
- Share a short intake so we understand
- An independent advocate alongside you at every step
Step 1
Free Patient Advocacy Consultation
Click on Book your free consultation and send a date/time request for your consult. You will receive a confirmation once your request is approved.
This gives us the chance to understand your situation, identify where support is needed most, and recommend the best next step for you.
Step 2
Complete Your Intake Forms
Once your consult is confirmed you will receive a short intake form via email.If you can not fill out a form online and need assistance, please call us.
Step 3
Receive Your Personalized Response
Once you have your free 15-minute consultation and your intake form is reviewed, you will be scheduled for an in-depth call with one of our nurses. During this comprehensive discussion, we will explore your/your loved ones’ medical history, personal goals, and any challenges you wish to address. A personalized advocacy plan will then be created around your questions, priorities, and support needs.
These are not automated plans. Every response is personalized and built around yourindividual questions and situation.
Step 4
Add Additional Support If Needed
If you need more help, additional support can be scheduled for an added fee. This may include virtual consultations, phone calls, or follow-up sessions.
Step 5
Continue With One-Time or Ongoing Support
From there, you can choose one-time services, live visit support, or a membership for ongoing guidance.
Choose Support That Fits Your Needs
Depending on your situation, your options may include:
One-time services: Focused assistance with a specific healthcare question or coordination task.
Hourly support: Additional or customized help when your needs extend beyond a listed service.
Home Safety & Transition Package: Help planning and coordinating support when returning home after illness, surgery, rehabilitation, or hospitalization.
Memberships: Ongoing advocacy and coordination for patients and families who need continued support.
We will explain the recommended option and any assessment or additional fees before you commit.
View Pricing & Services for current fees and what each option includes.
Let’s Talk About the Support You Need
You do not need to know which service to choose before contacting us. Start with a free introductory consultation to discuss your situation, ask questions, and understand your options.
*The specific services and level of coordination in your plan will depend on the package or services you choose.
