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FAQ

Answers to the questions we hear most — about how PointRN’s advocacy works and how we can support you. This patient advocate FAQ answers the questions we hear most. If your question is not covered in our patient advocate FAQ, contact us and we will answer it. Still have a question this patient advocate FAQ does not cover? Contact us and we will add it to the patient advocate FAQ. For more general guidance, the AHRQ publishes a helpful list of questions to ask your doctor.

Two clinicians reviewing a patient chart on a clipboard Patient Advocate FAQ

Patient Advocate FAQ

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Finding the right answers about your care can feel overwhelming. PointRN is here to help you understand your situation, know what questions to ask, and feel confident in your next steps.

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What exactly is PointRN?

PointRN helps patients and families understand and navigate their healthcare. We provide guidance before, during, and after medical visits so you can ask the right questions, understand your care, and make informed decisions

No. PointRN does not replace your physician or medical provider. We provide education, guidance, and support to help you better understand your care and communicate more effectively with your providers.
No. We do not diagnose, treat, or prescribe. We help you understand what you’ve been told and guide you on what to ask and what to do next.
Doctors are often limited on time. PointRN provides time, explanation, clarity, and preparation so you can make the most of your medical visits and understand what happens afterward.

Yes. Our goal is to help you remain safely in your home for as long as possible. We work with you and your family to identify challenges, develop practical solutions, coordinate resources, and provide ongoing guidance so you can maintain your independence while reducing the risk of hospitalizations and preventable complications.

  1. Schedule a free consultation
  2. Complete your intake forms
  3. Receive a personalized response
  4. Add additional support if needed
Your response is tailored to your situation and may include questions to ask your provider, clarification of your condition or plan, next steps, guidance for appointments, and lab or medication insights. Nothing is automated.
Yes. We offer one-time sessions, packages, and monthly memberships so you can choose the level of support that fits your needs.

We offer live appointment support virtually.

No. PointRN is a private-pay service. However, we do contract with some physician offices, and if you are referred through one of those practices, your services may be covered under your Medicare benefits. Contact us to learn more.

All services are paid at the time of booking. Memberships are billed monthly.
Start with the free 15-minute consultation. We’ll review your situation and guide you to the right service.
Yes. We encourage family involvement and offer sessions that include loved ones to help ensure everyone understands the care plan.
Appointment preparation, diagnosis understanding, lab review, medication questions, discharge planning, next steps after a visit, and navigating complex care situations.
Yes. All information is handled confidentially and used only to provide your personalized support.
Free consultations can usually be scheduled quickly. Personalized responses are provided after intake review. Additional sessions depend on availability.
You can book a follow-up session, add services, or upgrade to a membership for ongoing support.

Personalized care plans tailored to your unique medical needs, lifestyle, and goals.

Important:  PointRN provides education, guidance, and support. This service does not diagnose, treat, or replace your physician or medical provider.

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